Shipping & Handling

At PetZen, we’re committed to delivering your order quickly, safely, and with care.
Every product is handled with attention from the moment you place your order until it arrives at your door.

We partner with trusted suppliers and logistics networks to ensure that your items are packed securely and shipped efficiently — so your pet’s new favorite product arrives in perfect condition.

Processing Time

All orders are carefully processed and packed within 1–3 business days after payment confirmation.
During peak seasons or special promotions, processing times may be slightly longer, but we always work to ship as fast as possible.

Free Shipping

We offer free shipping on all orders, no matter where you are.
For smaller orders, shipping costs are calculated at checkout — always transparent, with no hidden fees.

Order Tracking

Once your order ships, you’ll receive a tracking number by email so you can follow your package every step of the way.
If you ever have questions about your delivery, our support team is here and happy to help.

Our promise is simple:
💚 Quality products. Fast delivery. Happy pets. Always.